Free shipping on all orders over $50

FAQ

ABOUT OUR BALLOONS

Tell me more about your latex balloons.

Our latex balloons are made from 100% natural latex and are 100% organic. Our balloons are biodegradable and decompose as fast as an oak leaf in your backyard. Latex comes from rubber trees and is collected by cutting the tree’s bark and then catching it in a cup, much like maple syrup.  This harvesting technique does not hurt the tree. In fact, latex producing trees can produce latex for up to 40 years. Now you can party hardy knowing your décor is not only chic but environmentally conscious. 

 

SHIPPING

How long will my shipment take?

All orders are custom made upon receipt. We strive to get your order out day-of but for larger orders, it may take 1-2 days for processing. We ship Priority Mail which is 2-3 days depending on your location. If you need your order to go out day-of, don't hesitate to CONTACT US

Can I pick up my order? 

YES! If you live in Chicago, orders are available for pickup at FESTIVE COLLECTIVE, our shop and studio in Logan Square. We understand the need to party immediately! Please visit us at 3279 W. Armitage Ave, Chicago IL 60647. 

How do I cancel my order that has not yet shipped?

It is our goal to ship your order as quickly as possible, therefore it is possible that we won’t see a cancellation request until after an order ships. You may send a cancellation request HERE; however, we cannot guarantee we can honor the request. Should your order ship before the request is honored, we will process as a return. Please see our returns policy below. 

Can I use more than one coupon code?

Only one coupon code is valid per order. Free shipping is never automatically applied. Unfortunately we cannot retroactively apply coupons to your order, nor can we apply them to orders made before the discount was offered. 

Do you deliver?

Yes! But only in the Chicago area. If interested, please email us HERE

May I request expedited shipping? International shipping?

At this time we do not offer expedited shipping or international shipping. We ship USPS First Class to all locations in the United States.  

 

RETURN POLICY

What is your return policy?

We allow up to 30 days after receiving your package to qualify for a refund for returned items. All products must be returned uninflated, unused and in an unaltered condition. Please send us an EMAIL to let us know you are returning your order. Please be aware that all orders are subject to a 15% restocking fee as we hand-make your products. Upon receipt, we will reimburse your order less the restocking fee and the original shipping cost. Return shipping costs are the responsibility of the customer. Original shipping costs will not be refunded. 

Simply not happy? 

Our goal is to "bring the joy." If you are not 100% happy with your product, EMAIL US and we will fix it. Parties are supposed to be fun and balloons should not be stressful. 

 

MINI BALLOON QUESTIONS

What is the recommended size for blowing up the mini balloons?

2.5 in-and-out pumps.  See video HERE

Do I have to buy an air pump for the mini balloons? Why buy yours?

Yes, because we use a technique called double stuffing (which means we stuff one balloon inside another), this makes it too difficult to blow up the balloon with your lungs. The pump we offer is durable and dual-action, which means you pump air into the balloon with both compression and expansion motions cutting your pumping time in half.  It's the real deal.  Put it up against the $1 pump and you will be a believer in THE Pump. 

How much in advance can I make my mini LUFT BALLOONS?

We recommend making your luft creation anytime up to 2-3 days before your party for optimum balloon form. 

Are there weather constraints with this product?

If it’s really, really hot, balloons expand and pop.  If it’s really, really cold, balloons shrink.  So don’t use your LUFT BALLOONS on your outside door in winter when it’s -20 degrees. 

How long do LUFT BALLOONS last?

The benefit of using air instead of helium is that your LUFT creations can lastup to a month.  Please note that the balloons will slowly loose air over time and while still inflated, they will not have the same vibrant look of the first week. 

What if I am making a lot of balloons? Any time saving techniques?

We recommend using a mini air compressor/inflator.  You can get these at any big box hardware store.